Privacy policy

This Privacy Policy describes how Bio Boy Pet Goods (the “Site”, “we”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Contact If you have questions about your privacy or wish to make a request regarding your data, please contact us at hello@bioboy.ca.

2. Collecting Personal Information When you visit Bio Boy, we collect certain information to make the site work and to fulfill your orders.

  • Order Information: When you buy a dog bed or accessory, we collect your name, billing address, shipping address, payment information (processed securely through Shopify), email, and phone number. We need this to get your items to you and communicate about your order.

  • Device Information: We automatically collect information about your device, IP address, and how you interact with our store. This helps us load the site correctly and prevents fraud.

  • Customer Support: If you email us, we collect the info you provide to help solve your issue.

3. Sharing Personal Information We don’t sell your data. We only share it with the services that make Bio Boy possible:

  • Shopify: Our store platform. You can read how Shopify uses your data here.

  • Shipping Carriers: We share your address with carriers (like Canada Post or UPS) to deliver your goods.

  • Legal Compliance: We may share info if required by law to comply with regulations or a lawful request for information.

4. Cookies We use cookies to remember your cart, keep you logged in, and understand how people use our site. You can manage cookies through your browser settings, but keep in mind that some parts of the store might not work perfectly if cookies are disabled.

5. Your Rights As a Canadian business, we comply with PIPEDA. You have the right to access the personal information we hold about you and to ask that it be corrected or erased. If you’d like to exercise these rights, please email us at the address above.

6. Changes We may update this policy occasionally to reflect changes in our boutique's practices or for legal reasons.